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EXPERTISE
EXPERTISE 04 / DIGITAL INFRASTRUCTURE

DIGITAL
INFRASTRUCTURE●

A machine down is a working day lost. We handle complete computer maintenance, laptops and desktops: diagnostics, hardware repair, system, security and preventive follow-up. Computers only, but every kind of intervention, with a single point of contact and a report a director can read.

Illustration: Digital infrastructure

WHAT IT COVERS

01

CORRECTIVE MAINTENANCE

Hardware failure, screen, keyboard, battery, drive: diagnosis and repair.

02

SYSTEM MAINTENANCE

Reinstall, drivers, updates, cleanup, data recovery.

03

PREVENTIVE MAINTENANCE

Scheduled visit, dusting, tested backups, drive health check.

04

FLEET & SECURITY

Workstation inventory, antivirus, accounts, encryption, hardware end-of-life.

DELIVERABLES

WORKSTATION AUDIT
SERVICE AGREEMENT
PREVENTIVE VISIT
MONTHLY REPORT

KEY FIGURES

48H
RESPONSE TIME
99,5%
TARGET UPTIME
1
POINT OF CONTACT